Terms & Conditions

These Terms of Service govern your use of our website and the purchase of products through our online store. By accessing our website and placing an order, you agree to these Terms of Service.

We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon publication on our website.

We strive to ensure that all product information, descriptions, and imagery displayed on our website are presented as accurately as possible.

Please note that colours may vary slightly depending on individual screen settings and device displays.

All products are subject to availability. While we make every effort to maintain accurate inventory levels, we reserve the right to discontinue products, limit quantities, or remove products from sale without prior notice.

All prices displayed on our website are listed in Euros (€).

We reserve the right to adjust pricing at any time without prior notice. Any pricing changes will not affect orders that have already been confirmed and paid for.

Orders will only be processed once payment has been successfully received and authorised.

Once an order has been placed, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not constitute final acceptance.

Siela reserves the right to refuse, cancel, or limit any order at its sole discretion. This may include, but is not limited to, circumstances involving product unavailability, pricing inaccuracies, technical errors, suspected fraudulent activity, or incorrect customer information.

Should an order be cancelled after payment has been received, a full refund will be issued.

From time to time, Siela may offer promotional campaigns, discount codes, or special offers.

Promotional codes may not be exchanged for cash and may not be combined with other offers unless explicitly stated otherwise.

We reserve the right to cancel, modify, or withdraw promotions and discount codes where misuse, abuse, technical errors, or fraudulent activity is suspected.

All information regarding processing times, delivery estimates, shipping costs, and shipping conditions can be found in our Shipping Policy.

By placing an order with Siela, you acknowledge and agree to the terms outlined within our Shipping Policy.

Returns are governed by our Return Policy.

Customers are responsible for reviewing and complying with all return requirements before submitting a return request.

Refunds are processed in accordance with our Refund Policy.

Siela reserves the right to refuse refunds where return requirements have not been met or where returned items do not pass our quality inspection process.

All content available on this website, including but not limited to logos, brand elements, product imagery, photography, videos, graphics, designs, text, website content, marketing materials, and other intellectual property, remains the exclusive property of Siela.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without prior written permission from Siela.

We make every effort to ensure that the information presented on our website is accurate and up to date.

However, errors relating to product descriptions, pricing, availability, promotional offers, or technical functionality may occasionally occur.

Siela reserves the right to correct any errors, inaccuracies, or omissions and to cancel or refuse orders affected by such errors.

To the fullest extent permitted by applicable law, Siela shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

We are not responsible for delays, interruptions, or losses caused by third-party service providers, shipping carriers, payment providers, or circumstances beyond our reasonable control.

Siela shall not be held responsible for any delay or failure to fulfil its obligations where such delay or failure results from circumstances beyond its reasonable control.

These circumstances may include, but are not limited to, natural disasters, severe weather conditions, government actions, labour disputes, transportation disruptions, pandemics, power outages, internet failures, acts of war, or civil unrest.

In such circumstances, Siela reserves the right to suspend or delay its obligations until normal operations can reasonably resume.

Your privacy is important to us.

The collection, storage, and processing of personal information are governed by our Privacy Policy. By using our website, you agree to the practices described therein.

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from or relating to these Terms of Service shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.